This refund policy sets out how DeanDashboard can refund payments for services.
DeanDashboard offer paid services for education providers - companies who offer online courses education.
DeanDashboard supports 2 types of paid services - a monthly subscription and a year-long service.
In case of monthly subscription a customer can ask to refund the last payment if he asks for this in 5 buiness days after a payment and stop a subscription.
It means if a customer subscribed and used a service for 5 months and after 5-th payment desides to stop using the service then he has to notify us not more then 5 days after the payment.
And his last subsription payment will be refunded.
The customer should send email to firstname.lastname@example.org, describe his refund reason and his credentials (an account username).
If a customer wants to stop his subscription after some time but doesn't need a refund then he can just cancel a subscription using an account he paid with and the payment gateway.
Or he can send us an email to email@example.com with a request to stop a subscription.
In case of year-long type service a customer does one time payment. In this case the payment can be refunded if a user asks for refund during 25 business days after the payment date.
The customer should send an email to firstname.lastname@example.org with refund request and his account credentials (an account username).